Support
Need help with PowerFeed?
Contact our New Zealand-based team for help with source setup, supplier feeds, mappings, guardrails, runs, logs, billing, privacy, or general PowerFeed questions.
New Zealand-based support
Get help from a local team that understands Shopify eCommerce operations, supplier product data, and real merchant workflows.
Clear, practical answers
We focus on helping you understand the setup, the data, the source behaviour, and what to do next.
Built by eCommerce operators
PowerFeed is shaped by real experience managing supplier files, variant catalogues, inventory updates, and Shopify product data.
Contact support
Tell us what you need help with.
Use the form to contact PowerFeed support. For faster help, include your Shopify store URL, the relevant supplier/source name, and what you were trying to do.
Support is provided by our New Zealand-based team, with a focus on clear, practical help for Shopify merchants managing supplier product data.
Support email
Prefer email? Contact support@powerfeed.io.
Support topics
What we can help with.
PowerFeed support can help with setup questions, supplier feed workflows, product data behaviour, and operational issues.
Helpful links
Find the right information faster.
Pricing
Review plans, source limits, variant limits, scheduled runs, and optional Managed SFTP Space.
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How It Works
Understand sources, source configuration, contracts, mappings, guardrails, runs, and logs.
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Security
Read the plain-English overview of app permissions, data handling, logs, and merchant controls.
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Recommend a Supplier
Tell us which supplier, distributor, or brand you would like PowerFeed to support.
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Support FAQ
Common support questions.
These answers are designed to help merchants understand where to go next.
What information should I include when contacting support?
Please include your name, email address, Shopify store URL, the supplier or source involved, and a clear description of what you need help with.
Can you help set up a supplier feed?
Yes. PowerFeed is designed for supplier product feeds, and the support team can assist with the setup and configuration of any feeds.
Can I ask PowerFeed to support a new supplier?
Yes. Use the Recommend a Supplier page to tell us which supplier, distributor, or brand you would like PowerFeed to review.
Where is billing managed?
PowerFeed app billing is handled through Shopify. Plan selection, billing approval, and app subscription management happen through Shopify’s billing flow.
Can support review my Shopify data or supplier files?
Support may ask for details needed to investigate a setup or issue. Only share information that is relevant to the request, and avoid sending sensitive data unless we specifically ask for it.
Supplier request
Want us to support one of your suppliers?
PowerFeed can connect to many supplier product data sources. Tell us which supplier, distributor, or brand you would like to use and we’ll review whether we can create a dedicated Supplier Blueprint with pre-configured source settings, mappings, and rules to make setup easier.